Frequently Asked Questions
Booking & Traveler Support
Frontier agents will work on your request quickly while you drive and can send you a text message confirmation, so you do not have to worry about downloading an email when you arrive in a low service location.
Yes, Frontier works with a wide range of camp providers and coordinates bookings with them regularly.
With Frontier ONLINE, your booking is completed instantly. When you book with an agent, Frontier is typically able to send you confirmation in less than 15 minutes. However, when the team receives an unexpected influx of requests, bookings are prioritized based on arrival time to make sure that everyone gets booked before their arrival.
Any booking request that exceeds 100 room nights is automatically considered a project. That could mean 10 people for 10 nights, 1 person for 100 nights, or 100 people for one night.
Frontier does not directly book flights or car rentals. However, we do have an industry partner that we have teamed up with that can help provide you with a consolidated booking experience should you need flights, hotels, and car rentals all at once. Not looking to change your Travel Management Company? No problem, Frontier tacks on perfectly with any other travel provider, guaranteeing that your accommodations processes are always top notch.
Frontier can help you find the hotel with the right space and amenities you need for your event, but we do not plan events. Once we have helped you find the right property and book the hotel rooms for your travelers, we will then connect you with their events manager so you can secure the catering, AV equipment, and any other requirements you might need.
Billing, Security & Reconciliation
Between the diligence of our folio team and cutting edge technology, Frontier makes sure the rate charged is accurate, that the room was charged to the designated form of payment and not to the traveler, and also checks to see if any incidental or damage charges got included. We then total up all the taxes for perfect reporting accuracy.
Frontier has partnered with virtual card providers that create single use credit cards with set limits and transaction restrictions. They are generated automatically at the time of booking and are only used for the reservation in question and are not shared amongst multiple properties.
Or, Frontier can work with your existing corporate credit card and will only send your card to the properties through an encrypted channel. This channel limits the property’s access to the card and deletes it from their system after the booking is completed.
Traveler Experience
Frontier ONLINE or Frontier’s agents can tell you exactly what travelers you have in each location and what their remaining dates of stay are. They can also help you quickly cancel those rooms and move them somewhere else when needed.
Absolutely! Frontier’s rates allow for point collection and you can even store the loyalty account numbers in personal profiles therefore making sure the accounts are applied to every booking.
Accommodation Programs come with the option to either allow your travelers to check-in with a photo ID only. Or you can set things up so that a credit card is always needed and that room and tax will always be the only thing you see on your bill.
Pricing & Fees
No, it does not. Frontier’s agents are standing by to assist you with whatever accommodations need you may have and you don’t even have to wait on hold when you make a call.
No, we are happy to help you book your accommodations no matter the size of your company.
None of the above. Frontier charges very little in the way of fees in order to make sure that all the money we are saving you in discounted rates, is not immediately lost on us. Contact us to learn more about how we are able to save you so much time and money at almost no extra cost.
Account Setup & Administration
Frontier has a small agreement that does not lock you into terms and is filled with simple language so you never run into any surprises. Once that is signed, we conduct a short implementation meeting to make sure we understand your needs. Within a few days to a couple weeks of that meeting, Frontier will activate your Frontier ONLINE accounts and send you all the instructions you need to start booking, officially beginning your journey to savings. Click here to Start that process now.
Frontier helps you set your list of authorized bookers and gives them access to either only book for themselves or for others as well. When someone unauthorized reaches out requesting a room on your account, a Frontier agent reaches out to your designated approver to see if the request should be denied, or if it is just someone who you forgot to add into your program.
About Frontier
No, we are a service company only. Because we do not own any hotels or camps, we can provide completely unbiased recommendations that serve only our clients’ best interests.
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Not Ready To Sign Up Yet but Curious About How Frontier Can Help Simplify Your Travel? Click here for Inquiries@frontierlodging.com
Sign Up Now
Not Ready To Sign Up Yet but Curious About How Frontier Can Help Simplify Your Travel? Click here for Inquiries@frontierlodging.com